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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Contour Room

Jessica M. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth !

Please start tomorrow.

Here is the link:

https://contourroom.com/endermologie-cellulite-treatment/

Thanks for all your hard work!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Began 5/10
Jessica Marino, Digital Marketing Coordinator at Medstar 🙌
Notified 1 person
Vania J, Medstar Vania J
Ivonne Ackerman, Medstar Ivonne  just letting you know this secret shop is in progress and should be done in time for their follow up mtg next week
Ivonne Ackerman, Medstar great thanks!
Notified 3 people
Elizabeth Ruffa Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne Jessica Marino, Digital Marketing Coordinator at Medstar Jessica here is the secret shop report + email draft for Contour Room. Please let me know if you need anything more from me on this one. TY

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Endermologie Cellulite Treatment.  

Here is the recorded call: 

We received 3 texts and a welcome email from you after we input the lead, however, we only received 1 phone call from you. A direct call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads with direct calls 3x in the first week. 
 
The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not request the caller's contact information which we suggest doing at the beginning of the call after introducing yourself. 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct call. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
Jessica Marino, Digital Marketing Coordinator at Medstar sent thx!
Notified 3 people
Vania J, Medstar Vania J
Brittany Redding, Digital Marketing Manager at Medstar Brittany  also looping you in since this is for Ivonne's client
Notified 4 people
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.