Hi Vania ,
Here is the secret shop report and email draft on Cool Aesthetics. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text engagement and called the front desk inquiring about Coolsculpting..

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REa4858fd9fa51a011ac10871769840c00  

We submitted a lead and only received 1 phone call and one text from you. Contacting a lead by a direct phone call is the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults and automatic texts. 

The salesperson that answered our call was friendly and knowledgeable. She answered pricing questions in a recommended way however she did not mention promotions/financing or request our contact information.

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Cool Aesthetics .pdf 108 KB • Download