Hi Vania , we did a secret shop. Since they did not call us or follow up on texts, I'm not sure what automations we've set up for them. 

Here is an email draft (please customize as needed)

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/FAXpoJTIiuyL7DCudLQM 

We didn’t receive any phone calls from you and when we initiated text engagement there was no response. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. If leads are not called or communicated via text potential patients will look into another spa. 

We would love to set up automatic texts for you to maximize your ability to convert leads into consults. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

When we initiated our recorded call the salesperson that answered was great!