Yes. Submitting the lead today

Hi whitney.zelig@gmail.com , 
Here is the secret shop report and email draft for CRMC. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead and called the front desk inquiring about Coolsculpting.

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE052d71141d1f482884509ea020b07496 

We submitted a lead and did not receive any text messages from you. Contacting a lead via text is a great way to build a connection and help ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults as well as automatic texts. 

The salesperson that answered our call was a technician. She was friendly and knowledgeable. However she could have built a little more excitement around the spa and the staff as well as request the callers contact information.

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - CRMC.pdf 107 KB • Download

Elizabeth  we should've had a text message. Did you use another name/number? 

whitney.zelig@gmail.com  
hmm.. no I typically enter the lead and then immediately fill out the secret shop report. If we got phone calls, that must be the number I used? Should I re-do? Different name/number??

Elizabeth the reason you are not getting a text is probably because you have used the same name and/or number, email, etc. on the business previously.
If you did a secret shop for ketaminetherapyla.com ( same company) that could be the reason you aren't getting an auto text.

Yes we need this redone with different info that hasn't been used previously 

whitney.zelig@gmail.com Yes, I did do a secret shop for Ketaminetherapyla.com which is most definetly the reason. I'm going to resubmit the lead. Thanks

Hi whitney.zelig@gmail.com Ivonne  
I was redoing this shop (the old way) and I keep having to leave voicemails? But never get a returned phone call..... I left a voicemail 7/6 and 7/12

by chance do you have the time you called Elizabeth  

whitney.zelig@gmail.com  
7/6 at 12:51pm EST
7/12 at 12:24pm EST

whitney.zelig@gmail.com   They weren't even open at either time I called. SMH
However there was no call back from 7/6 till I called back again today 

whitney.zelig@gmail.com  
Here is the secret shop report and email draft. Please let me know if you need anything more from me on this one. Thanks

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE560a7e748609a5c1fc9ff6bc6508aa0b  

You contacted us 3x by phone and 3x by text after we input the lead. This is great! Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client.

When placing the recorded call, it was difficult to speak to someone on the phone. On our 5th call we were able to be connected with Eileen. She was very friendly and knowledgeable. However, she did not answer pricing questions in a recommended way.  

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

thanks Elizabeth  moving forward we are going to delete the red font ( unless there was actually no phone call/ text)