Hi - here is the secret shop report on Cypress. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Coolsculpting. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE1ab09f8a971a834a1fb4e0186e12c4e7 

We submitted a lead and only received one phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. There was also no response to our question when we initiated text engagement. This is another great way to build a connection with a lead to potentially convert into a client. . 

When our call was answered it was immediately transferred to Amy, the Coolsculpting specialist. She was friendly and knowledgeable.However she could have built a little more excitement around the spa, treatment, and the staff. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Cypress Dermatology - Secret Shop Report.pdf 112 KB • Download