Hi Vania ,
Here is the secret shop that was done on Davis Cosmetic Plastic Surgery. Please let me know if you need anything more from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording:https://watch.screencastify.com/v/XK11FB7hxCwePkd7nEJg  

We didn’t receive any phone calls from you, only one text and when we initiated text engagement there was no response. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. If leads are not called or communicated via text potential patients will look into another spa. 

We would love to set up a process for you to be contacting leads 3x in the first week and automatic texts for you to maximize your ability to convert leads into consults. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

When we initiated our recorded call the salesperson that answered was great!