Vania  No Worries. It's on the agenda. Thanks! 

Hi Vania here's the email draft & report. Let me know if you need anything else on this one. Thx!

EMAIL DRAFT:
Hi Team,

 

You've been secret-shopped! Attached is the full report. 

 

We input a lead, attempted to commence with text engagement & called the front desk inquiring about Coolsculpting.  

Here is the recorded call: 

https://drive.google.com/file/d/14ZmLMxex_mGoQSvmnMOqxCZQsBc__Ux1/view?usp=share_link 

 

Unfortunately, we received no phone calls from you and only one text message. Also, when we replied to your text to ask questions about the procedure we never received a reply from you.

 

Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. Also, answering text messages is vital to securing qualified leads. Qualified leads are potential patients that take the time to ask questions. They show a great deal of interest and urgency. The lead is encouraged to look elsewhere for the service by not receiving answers. 

 

We would love to help set up a plan for you to be contacting leads 3x in the first week and to be replying to all text messages. 

 

The salesperson that answered our call was friendly and knowledgeable. However, she did not answer pricing questions in a recommended way or request the caller's contact information. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Vania  just following up on this one, has it been sent to the client? 

Hi Vania  - just checking in with you... Did you send this one to the client? Can I close out the task? Thank you much

Hi there Elizabeth , not yet, sorry! I will have Jessica  send this out to them today. 

Thank you,

Thx Vania
Jessica  - please let me know when you send it so I can close this task out :) 

Hey Elizabeth  , I am going to close this out. Thanks so much!