Hi Vania , here is the secret shop report and email draft. Please let me know if you need anymore more from me.


EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording:https://watch.screencastify.com/v/kf1LDJTqMoPU4OVeMmv6 

We didn’t receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We also only received one text. We would love to help you set up automatic text messages. 

The salesperson that answered our call was friendly but not engaging. She seemed like she did not want to be on the phone. There was no excitement built around scheduling a consultation. We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads’ questions. It will help the overall customer acquisition of your business!

Please schedule a Front Desk Training: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Dermatology Laser Center & Medispa.pdf 105 KB • Download