Hi 
Here is the secret shop report and email draft. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We input a lead and called the front desk inquiring about Hydrafacial. 

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REa761e7e17d060e3c873a2f5ede0cb481 

We only received one phone call and one text message from you. We would love to set up a plan for you to be contacting leads 3x in the first week as well as automatic texts. There was also no response when he commenced with text engagement. Communicating to a lead via text is a recommended way to build a connection and ultimately convert the lead to a client.

The salesperson that answered our call was friendly and knowledgeable. She built excitement around the spa and treatment, and she answered pricing in a recommended way. Great job! She did forget to ask for our contact information which we highly recommend doing in the beginning of the call. 

We recommend that you schedule a Front Desk Training. This will help the overall customer acquisition of your business!

Schedule a time here:

http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Desuar Spa.pdf 107 KB • Download