Basecamp Export

From the list: Secret Shops

✔ Dr. James El Greco

Elizabeth R. added this on Nov 11, 2022
Completed Dec 16, 2022 by Jessica M.

Assigned to: Elizabeth R.
Due on: Dec 12, 2022
Notes: Tempure Envi

Comments & Events

Elizabeth Ruffa

Vania

- here is the secret shop report & email draft for this one. Please let me know if you need anything else from me on this one. Thx

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report.

We input a lead, commenced with text engagement & called the front desk inquiring about TempSure Envi.

Here is the recorded call:

https://drive.google.com/file/d/13to-HO4sszCYKQmVPLK7LJQV5VKjeRvH/view?usp=share_link

We received three texts from you after we input the lead but unfortunately we received no phone calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week.

The salesperson that answered our call was friendly, and knowledgeable and built a great connection. She answered pricing questions in a recommended way and shared personal experiences. This is great!

We would love for you to schedule a call here so we can help set up a plan for you to be contacting leads 3x in the first week with a direct phone call: http://calendly.com/Vania-medstar/front-desk