Elizabeth  we can go ahead and start this one this week. Thanks!

Hi Vania - here is the secret shop report and email draft. Please let me know if you need anything else from me for this one. Thx :)

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://drive.google.com/file/d/1TktrSMtkimM1ul5O8ckcAt0GwsZZcg_q/view?usp=sharing 

You contacted us 3x by phone, 3x by text, sent a welcoming email, and replied to our text messages. This all follows our follow-up protocol. Great job! 

The salesperson that answered our call was friendly and knowledgeable. She built a connection with the caller and shared personal experiences. However, we recommend when quoting the cost of the treatment to quote the lowest priced applicator and then mention that an accurate price will be given during their complimentary consultation. 

Overall great work! 

If you have any questions or wish to discuss please let us know. 

You may also schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Dream Sculpt .pdf 105 KB • Download

Jessica  guess they are making the calls just not using the pipeline. 

Jessica listen to call and let me know exactly how they answered the cost question. Then frame out the email so we can send tomorrow and we'll copy Whitney

Jessica  lets send this out tomorrow. Thanks!

Hi Jessica  - just following up on this one, can I close this task out? Thx :)