Secret Shopper - phasing out of this project, task out in own client folder

Dream Sculpt

Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth new client...the due date is the date that the secret shop should start. Thanks!
Emsculpt Neo https://dreamsculptbodyspa.com/emsculpt-neo/
** Ask Vania first **

whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com   Hey, do you know when they are planning to start with marketing? 

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Elizabeth Ruffa rescheduled this to-do
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Vania J, Medstar
Elizabeth Ruffa Elizabeth  we can go ahead and start this one this week. Thanks!
Elizabeth Ruffa 😊
Elizabeth Ruffa
Hi Vania J, Medstar Vania - here is the secret shop report and email draft. Please let me know if you need anything else from me for this one. Thx :)

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced text engagement & called the front desk inquiring about Emsculpt Neo. 


You contacted us 3x by phone, 3x by text, sent a welcoming email, and replied to our text messages. This all follows our follow-up protocol. Great job! 

The salesperson that answered our call was friendly and knowledgeable. She built a connection with the caller and shared personal experiences. However, we recommend when quoting the cost of the treatment to quote the lowest priced applicator and then mention that an accurate price will be given during their complimentary consultation. 

Overall great work! 

If you have any questions or wish to discuss please let us know. 

You may also schedule a call here: http://calendly.com/Vania-medstar/front-desk
Vania J, Medstar
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  guess they are making the calls just not using the pipeline. 
Vania J, Medstar
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica listen to call and let me know exactly how they answered the cost question. Then frame out the email so we can send tomorrow and we'll copy Whitney
Vania J, Medstar
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  lets send this out tomorrow. Thanks!
Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  - just following up on this one, can I close this task out? Thx :) 
Jessica Marino, Digital Marketing Coordinator at Medstar thanks and yep!
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.