Ivonne I have submitted the lead for hydrafacial, IV therapy and juvederm on 3/16/22. Thanks

Hi whitney.zelig@gmail.com , we are trying to complete this secret shop but came upon a hiccup using High Level when secret shopping for 3 different services. As of now, we can submit reports for all of the secret shopping parts, except the text engagement section.

Do you want Elizabeth to drop the reports without the text engagement or should we redo the text engagement part. And if you want us to redo text engagement part, do you want her to wait the 5 days after placing the new lead?

Elizabeth , I spoke to Whitney, let's redo the texting part. Please place a new lead (one at a time), and wait five days until you commence text engagement. Let's also place three separate calls asking for these services. Let me know if you have any questions. thank you!

Hi Ivonne , I understand. I'm going to enter one of the leads now.

whitney.zelig@gmail.com Ivonne  
Hi, here is the first secret shop report that was done on Hydrafacial. I am inputting the lead now for injectables. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Hydrafacial. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REe3853d02c1c24c97be044e5695033a2d 

We received 3 phone calls and 2 text messages from you. Great job! Building a connection with a lead through text engagement is one of the best ways to assist in converting that lead into a potential client. 

The salesperson that answered our recorded call was friendly and professional however she was not knowledgeable about the treatment. She had to put us on hold after every question we asked so she could retrieve the answer. It was clear that she was not comfortable providing information on the hydrafacial. She also did not ask for our contact information. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Drip Gym SECRET SHOPPER Report - Hydrafacial-2.pdf 110 KB • Download

 

Hi Ivonne whitney.zelig@gmail.com ,
Here is the secret shop report and email draft for Injectables. Please let me know if there is anything else you need from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Botox. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE69a21bad227b44750d8f7f0fb01ca58c 

We received 3 calls and 2 texts from you. Great job! 

The salesperson that answered our recorded call was friendly and knowledgeable. She built excitement around the treatment, and answered pricing questions in a recommended way. She could have built a little more excitement around the spa and requested our contact information.

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Drip Gym (Injectables)-2.pdf 110 KB • Download

sent to client thank you!

Hi Ivonne whitney.zelig@gmail.com , 
Here is the 3rd secret shop report that was done on IV Therapy. I have attached the email draft and secret shopper report. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text interaction, & called the front desk inquiring about IV Therapy. 

Here is the call recording:https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REc52e1afbb6ebca8a23944e58c68f1c1e  

We received 3 phone calls, 6 text messages and a welcome email. Great job! 

The salesperson that answered our call was friendly and knowledgeable. She mentioned promotions that were going on at the moment and quoted the lowest price. This is great. There could have been a little more excitement built around the treatment, staff, and spa. She did request our name however we suggest getting the caller's full contact information (name and number). 

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Drip Gym (IV Drip).pdf 110 KB • Download

reminder whitney.zelig@gmail.com Sydney  for me to send this

Hi whitney.zelig@gmail.com Sydney  just following up on this one to see if we can close this task out? 

whitney.zelig@gmail.com  I'm confused. Am I sending this, or are you?

I believe i already sent thanks