Hi Ivonne , this lead was input today. 

Hi whitney.zelig@gmail.com & Ivonne ,
Here is the secret shop report and email draft on Drip Gym. Please let me know if there is anything else you need from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about Coolsculpting.

Here is the call recording: https://watch.screencastify.com/v/XOJj5B3xbopmtqU63tV5 

We only received 1 text from you. We would love to help set up a plan for you to be contacting leads 3x within the first week and automatic texts! 

 

The salesperson that answered the phone was friendly and knowledgeable. However, she did not build any excitement around the treatment or the spa. We suggest creating excitement around the procedure & leading the call with a personable approach to the procedure. This helps to establish a sense that the clinic is a warm & welcoming place and that the treatment will be a positive experience.

We recommend that you schedule a Front Desk Training. It will help the overall acquisition of your business. Schedule a time here:

http://calendly.com/Vania-medstar/front-desk 

DRIP GYM SECRET SHOPPER Report -COOLSCULPTING.pdf 111 KB • Download

Ivonne , I want to make sure this secret shop is completed and has been submitted, so I can close the task. Please let me know. Thanks!

whitney.zelig@gmail.com  I want to make sure you saw this for Drip Gym.

It should've gotten 3 texts? Is Elizabeth responding to the first? Vania  

whitney.zelig@gmail.com  there is an issue with the setup. I wouldn't send. I am letting Issac know to fix. Basically, when the core campaign split into two with a separate coolsculpting one (that was created to mention the $50 incentive for no shows) the existing 2nd and 3rd texts didn't get added to the new campaign. But I already reviewed the majority of all these at the front desk followup training they just had with me just a few weeks ago so they've been updated with the gaps in the rest of the process.