Hi Vania Ivonne ,
Here is the recording for the follow up call to reschedule the "missed appointment" with Drip Gym. https://watch.screencastify.com/v/v4mWBsDT4NXdzaAxfVDK

Email Draft

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/0Os4lL8KLIJ1SBNNgjrD 

The person on the phone was friendly and built a connection. She asked for the caller's name and information. Great job!! The salesperson was knowledgeable and when asked about pricing, she did answer in a recommended way. However, she did not mention any of the promotions that were going on until the caller asked about promotions. There were moments of silence, until the caller asked another question. We recommend that you review the Front Desk Training Script so we can help the overall customer acquisition of your business!

We know it takes a long time to train the Front Desk. However, it is vital to convert leads into sales. America is the land of instant gratification. If leads are not contacted & phone calls are not replied to correctly, potential patients will look into another spa.

I’ve also attached a Front Desk CoolSculpting guide.

Coolsculpting Front Desk Script .docx-2.pdf 873 KB • Download

SECRET SHOPPER Report - DRIP GYM .pdf 110 KB • Download

Elizabeth Ivonne  Thank you so much for this! I am leaving the task open but reassigning it to myself. I may need to wait until after Blk Fri to schedule a meeting with the client to go over this. He wanted to go over it on a zoom call but I'll let him know it's done. 

Thank you Vania  

NOTE: I'm emailing them today about this! Thanks!

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