✔ Emerson
Completed by Vania J.
- Assigned to
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Vania J.
- Notes
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Hi
Hi Team,You've been secret shopped! Attached is the full report.We input a lead, commenced with text engagement, and called the front desk inquiring about Coolsculpting.Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE57c2198366735187c85dea373bf49699We only received 1 phone call from you and 1 text. Contacting a lead by a direct phone call is the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults and automatic texts.
The salesperson that answered our call was friendly however she lacked engagement. She answered pricing questions in a recommended way however she did not mention promotions/financing or request our contact information. The caller felt as though the salesperson didn’t want to be on the phone.We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business!Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
They do now but seems unfair to send a bad shop when they know what to do now. I'll just have Sydney follow up with them in two weeks and we can do a new shop in 3 months and keep this one as a B&A.
Conversations: It looks like they are not replying to everyone. They need basic sales help too. They push for a consult, which is great, but they are skipping basic sales steps.