Hi Ivonne , both CS and hydrafacial leads were input today. 

Hi whitney.zelig@gmail.com and Ivonne ,
Here is the secret shop report and email draft for Fairbanks. This one is on Coolsculpting. Let me know if you need anything else from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Coolsculpting. 

Here is the first recorded call: https://watch.screencastify.com/v/dsUEX48hiv3YBm7t4fYI 

& the second recorded call: https://watch.screencastify.com/v/XVUDpjiP75VIs9XX5vVr 

I submitted a lead and did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults.. 

When we placed the recorded call, the salesperson who answered the call was friendly, however she couldn’t answer any of our questions as she said it would be best for the technician to call us back because she is the expert.  

The technician called us back in a timely manner. She was friendly, built excitement around the treatment and answered pricing questions in a recommended way. Great job! 

We recommend that you schedule a Front Desk Training. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

FAIRBANKS MEDSPA SECRET SHOPPER Report - Coolsculpting.pdf 106 KB • Download

will send to doc, thannk you! 

Hi whitney.zelig@gmail.com and Ivonne , 
Here is the secret shop report and email draft on hydrafacial. Please let me know if there is anything more you need from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about Hydrafacial. 

Here is the call recording: https://watch.screencastify.com/v/7eprZ9uzAihogD0o9tJR 

We only received 1 phone call from you. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. We also did not receive a response when we attempted to engage via text. Leads are more likely to convert when a connection is built through text engagment. 

The salesperson that answered our recorded call was friendly, knowledgeable, and shared personal experience. This is great! However, he could have encouraged scheduling a complimentary consultation a little more. 

We highly recommend that you schedule a Front Desk Training.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

FAIRBANKS SECRET SHOPPER Report - Hydrafacial.pdf 105 KB • Download

Hi Ivonne & whitney.zelig@gmail.com , I wanted to make sure both of these secret shops were completed and have been submitted, so I can close the task. Please let me know. Thanks!

Elizabeth per Vania  yes-and, she reviewed it with them in their follow-up training.