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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Genesis

Hannah added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Elizabeth Ruffa Elizabeth Hi! Could you do a secret shop on Genesis? It doesn't seem like they are calling the leads.

Emsculpt Neo site: https://genesishealth-wellness.com/emsculpt-neo/

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Began 5/18
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Hi Hannah, Client Success Manager at Medstar Hannah -

EMAIL DRAFT:
Hi Team,
 
You've been secret-shopped! Attached is the full report.  
 
We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

Here is the recorded call: 
 
Unfortunately, we only received 1 text and a welcome email from you. Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week by direct call phone as well as automated text messages. 
 
Leigh Ann answered our recorded call, she was extremely friendly, professional, and knowledgeable. She built excitement around the treatment and built a connection with the caller. This is great! However, we recommend when being asked about pricing to quote the cost of the lowest priced applicator and then mention that an accurate price will be given during their complimentary consultation.

We highly recommend that you schedule a Front Desk Training so we can help set up a follow-up protocol for you to be contacting leads with direct calls.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
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Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Elizabeth Ruffa Elizabeth  I just sent it out. Thank you!!
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Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.