Hi Jessica -

EMAIL DRAFT:
Hi Team,

 

You've been secret-shopped! Attached is the full report.  

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

Here is the recorded call: 

https://drive.google.com/file/d/1hEmUhBYoo7-8GvcZzvIHz9HM8mJDxrs2/view?usp=share_link 

 

We received 3 texts from you but unfortunately we did not receive any calls. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct call. 

The salesperson that answered our call was professional, friendly, and knowledgeable. She shared personal experience and built excitement around the treatment. This is great! However, we recommend that you request the caller's contact information at the beginning of the call as well as when answering pricing questions quoting the cost of the lowest-priced applicator, and mentioning any current promotions that are going on. 

We recommend setting up a Front Desk Training so we can help you put in place a follow-up protocol where you are contacting leads 3x in the first week and answering pricing questions in a recommended way. 

You can set up a call with us here: http://calendly.com/Vania-medstar/front-desk

Hackensack Medspa Secret Shop Report.pdf 114 KB • Download

Nicol  want to go ahead and send this? I have uploaded to their Docs and Files for you. thanks!

Emily  is the CSM for Hackensack now :-)

Emily  can you send this to the client and mark this task completed once done. TY

Hi Emily  just following up on this one- has it been sent to the client?

Hi Elizabeth ! Sorry I was out of office Thursday & Friday. I am going to send it to the client now. Thank you!