Elizabeth  

I submitted the lead just now. Are we meeting tomorrow or Thursday?

Hi Ivonne , here is the recorded call report. Let me know if you need anything else on this from me. Thanks!

SECRET SHOPPER Report - Haus of Aesthetics Recorded Call.pdf 86.6 KB • Download

whitney.zelig@gmail.com  here it is.

sent to client thx team. 

Ivonne whitney.zelig@gmail.com  
Hello, 
Here is the first round of the secret shop on Haus of Aesthetics. Attached is the secret shop report and the email draft. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Coolsculpting- elite. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE79ddb28a5d90cab03bfb9e564e265825 

We did not receive any phone calls from you and only 2 texts. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our call was unable to answer most of our questions. She was friendly but lacked knowledge about the treatment. She did ask for our name in the beginning of the call which is great, however we  also recommend getting the callers contact information. When asked about pricing, she also did not answer in a recommended way. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Haus of Aesthetics.pdf 106 KB • Download

thx team. sent to client

Hi Ivonne & whitney.zelig@gmail.com , here is the completed 2nd round of Secret Shop Report and email draft. Please let me know, thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text engagement and called the front desk inquiring about Coolsculpting elite..

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE913f41354f56cd9e7c2397d9d8218fad 

We submitted a lead and didn't receive any phone calls from you. Contacting a lead by a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. During text engagement pricing questions were not answered in a recommended way. We suggest quoting the lowest price point and mentioning promotions/financing. 

The salesperson that answered our call was friendly but lacked knowledge about the treatment. She did not answer pricing questions in a recommended way or mention promotions/financing. She did request our contact information at the beginning of the call which is great!

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Round 2 Haus of Aesthetics SECRET SHOPPER Report .pdf 107 KB • Download

sent to client thx team

whitney.zelig@gmail.com  I know you wanted to do various secret shops. Let us know if we should do any more and we'll do it the old fashioned way to make sure they get done correctly. Thank you!

Ivonne  spoke to client today. We came up with an idea that I will forward to you. It's a coolsculpting elevator pitch competition. 

Ivonne just following up on this one, can I close it out or would you like me to redo the secret shop the old way? 

we need to do another one that doesn't have medstar on the caller ID, as well as completely new information

Can I do a never before used high level number? Since my personal cell was already used...

Ivonne Isaac  how can we get "medstar" off the high level caller ID?

whitney.zelig@gmail.com - Will check for this if it's possible.

Isaac  is this possible?

Ivonne whitney.zelig@gmail.com - I checked for it but couldn't find any option to remove it. I have contacted the Twilio support team to check if they can help us with it.

Ivonne whitney.zelig@gmail.com - Can you please tell on which of our GHL numbers clients are seeing "Medstar" as caller ID?

Isaac  these were the numbers we used:

Elizabeth 7863213761

Shawna 2034569126

Ivonne - OK. Thanks. Will check.

Ivonne  just following up on this one and if we can close this task out? 

Isaac  was there a way to get "Medstar" off the caller ID? 

Ivonne - Sorry but I am still working on this with the Twilio support. They are very slow in their replies. I will send them a new email.

Hi Ivonne  just following up on this one? I think we have gotten the voicemail situated? Can this task be closed out? 

Isaac  did anyone reply about getting Medstar off the caller id?

Ivonne - Yes. This has already been done. I forwarded you the detailed reply regarding this on Whatsapp that we received from the Twilio support.

Isaac  oh yes that is right! Sorry I forgot! Basically to sum it up here, they deleted Medstar off the caller id (changed it on their end). But, they are not sure whether the person whom we will be calling, their phone carrier, will also change it or even look up for the caller ID name DB. Thank you!

Ivonne  just following up on this one.