Hi Vania , here is the Secret Shop Report/Email Draft done on Health First Medical Weight Loss & Skin Care. Please let me know if you need anything else. I just want to point out to you that they sent me a welcome email, but then sent me 10 of the same email regarding rapid COVID testing. Thanks.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/UWmYCiCfqG5NL0DlWF4h 

We only received 1 phone call and 1 text from you. There was also no response when we commenced with text engagement. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. If leads are not called or communicated via text potential patients will look into another spa. 

We would love to set up a process for you to be contacting leads 3x in the first week and automatic texts for you to maximize your ability to convert leads into consults. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

When we initiated our recorded call the salesperson that answered was friendly & knowledgeable!

SECRET SHOPPER Report - Health First Medical Weight Loss & Skin Care.pdf 106 KB • Download