Hi Jessica  - can you please provide me the service you want me to do the shop on and the URL. Thx :) 

Hi Jessica   just following up here

Hi Jessica Vania  - can you please provide me the service & url you want me to shop so I can input the lead today. Thx <3 

Elizabeth sorry about that! I'll remind her to always leave the service and URL for you. She's had a bad cold this week.

Its Emsculpt Neo
https://go.drheritage.com/emsculpt-neo-edison/

Vania no worries at alllll. Hope you feel better Jessica  

Hi Vania Jessica - here is the secret shop report and email draft for this one. Thx!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://drive.google.com/file/d/16IIs1kp6_XjT8_8WGSpdfcGuulgFpda6/view?usp=share_link 

You contacted us 3x by phone, 3x by text and replied to our text messages. This all follows our follow up protocol. Great job! 

The salesperson that answered our call was friendly, professional and knowledgeable. However she did not answer pricing questions in a recommended way. 

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions about pricing. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Heritage Veins .pdf 104 KB • Download

Jessica  I think i remember you saying that you sent this out today? You can close it out if you did. thanks!

Vania  yep! Closing now.