Yes. Inputting lead now

Hi Ivonne , here is the secret shop report and email draft. Please let me know if you need anything more from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about CoolSculpting. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REf7195f8a99fc1b7d2b68e28a3949d9b1 

We submitted a lead and only received 2 calls and 2 texts from you. There was no response when we texted you back. Interacting with a lead via text is a great way to build a connection. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults.

The salesperson that answered our call was friendly and knowledgeable. He built excitement around the treatment. He answered pricing questions in a recommended way and shared personal experience. Great job! We recommend asking the caller for their contact information at the beginning of the call.

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report- Hollywood Body Laser.pdf 108 KB • Download