Jessica - 

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement, & called the front desk inquiring about Semaglutide.  

Here is the recorded call: 

https://drive.google.com/file/d/1Nf_ppKI0d2Y6gPcdcKzdooFgJYVe1A8B/view?usp=share_link 

 

We received 3 calls, 3 texts, and a welcome email from you. However, we stopped receiving texts from you during text engagement. Having the ability to answer text messages is vital to securing qualified leads. Qualified leads are potential patients who take the time to ask questions. They show a great deal of interest and urgency. By not receiving answers, the lead is encouraged to look elsewhere for the service.

 

We would love to help set up a plan for you to be replying to all text messages. 

 

The salesperson that answered our call was friendly, professional, and knowledgeable. She shared the current promotion going on and built excitement around the treatment. This is great!

. 

We suggest setting up a Front Desk Training so we can help you put in place a follow-up protocol where you are responding to all text messages. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk