Hi Ivonne . Submitted the lead today. 

Hi whitney.zelig@gmail.com Ivonne , 
Attached is the secret shop report. Let me know if you need anything more from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about Emsculpt.

Here is the call recording:https://watch.screencastify.com/v/G2oGN9AEzVHbdZS2kX7P 

We only received 1 phone call from you. We would love to help set up a process for you to be contacting leads 3 times within the first week to maximize your ability to convert leads into consults. 

 

The salesperson that answered the phone was friendly and knowledgeable. Great job! However, she informed us that there was a $15 consultation fee, but during text engagement we were told it was FREE.

There was no follow up after the scheduled consultation was “missed”. It is vital to follow up with missed appointments since these are the people closest to becoming patients.

We recommend that you schedule a Front Desk Training. 

Schedule a time here:

http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - IV Parlour.pdf 108 KB • Download

whitney.zelig@gmail.com  just making sure you saw this. Thanks!

I didnt see this thanks for tagging Ivonne  will send to client