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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Jandali Plastic Surgery

Elizabeth R. added this on
Completed by Vania J.
Assigned to
Vania J, Medstar Vania J.
Notes
Hi Vania J, Medstar Vania , here is the secret shop report and email draft on Jandali Plastic Surgery. Please let me know if you need anything else from me. 

EMAIL DRAFT:

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about CoolSculpting. 
Here is the call recording: **The recorded call was cut into two recordings**

We did not receive any phone calls or text messages from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a process for you to be contacting leads 3x in the first week and automatic texts to maximize your ability to convert leads into consults. 

The salesperson that answered our recorded call was friendly and knowledgeable. Great job!

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Hi Vania J, Medstar Vania I wanted to make sure this secret shop was completed and has been submitted, so I can close the task. Please let me know. Thanks!
Notified 1 person
Vania J, Medstar
Vania J completed this to-do.
Vania J, Medstar Vania J
Elizabeth Ruffa Elizabeth  Unfortunately I couldnt send this one because there was an error on our part. Which has now been fixed. I dont think we need to redo it though because the client is having some issues. I will speak to Whitney and we will figure out a date in the future for a new shop. However, thanks to your shop I found in error in the setup with the forms and texts so very helpful. Thanks!
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Vania J, Medstar Vania Oh okay! Let me know if there's anything I can do...
Notified 1 person