Hi Ivonne ,
Here is the secret shop report and email draft for Ketamine Therapy TX. Please note the salesperson that answered the phone was unable to answer any questions. Let me know if there is anything more you need from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Ketamine Therapy. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REd81e11ab49e0ad10e353f72812c76ff2 

I submitted a lead and did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week. There was also no response when we replied to your text messages. Engaging in text interaction is the best way to build a connection with a lead. 

The salesperson who answered my call was friendly, but was not knowledgeable. She could not answer any of my questions regarding Ketamine Therapy. She stated she would take my contact info and pass it along to the doctor who would be able to answer my questions.

We highly recommend that you schedule a Front Desk Training so that we can review strategic ways to answer a lead's questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Ketamine Therapy TX SECRET SHOPPER Report .pdf 109 KB • Download