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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Laser Doc

Ivonne A. added this on
Completed by Ivonne A.
Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Elizabeth Ruffa Elizabeth can you please do this secret shop: https://laserdocmd.com/emface/

It's a brand-new service in the market. It's supposed to do what emsculpt does for the body but for the face. 

Please read a little about it. Thank you!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne - here is the secret shop report and email draft on Laser Doc. Please let me know if you need anything else from me on this one. Thanks!

EMAIL DRAFT:
You've been secret shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Emface.  
Here is the recorded call: 
We received 2 phone calls from you, contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads by a direct phone call 3x in the first week. 

We received 3 texts from you and the text engagement followed our recommended protocol. This is great!
 
The salesperson that answered our call was friendly, professional, and knowledgeable. She mentioned the promotional sale that was currently going on and built excitement around the treatment. Excellent. 
 
We recommend scheduling a Front Desk Training to discuss setting up a plan to contact leads 3x by direct phone calls in the first week. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Notified 1 person
Ivonne Ackerman, Medstar Ivonne Ackerman
Hi Elizabeth Ruffa Elizabeth please see the changes below. When they call twice let's change it to the below. If they call 2 times and send 3 texts, and have a good phone call, don't recommend scheduling a training. thank you!

EMAIL DRAFT:
You've been secret shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Emface.  
Here is the recorded call: 
We received 2 phone calls from you. We recommend contacting a lead by phone 3 times to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads by a direct phone call 3x in the first week. 

We received 3 texts from you and the text engagement followed our recommended protocol. This is great!
 
The salesperson that answered our call was friendly, professional, and knowledgeable. She mentioned the promotional sale that was currently going on and built excitement around the treatment. Excellent. 
 
We recommend scheduling a Front Desk Training to discuss setting up a plan to contact leads 3x by direct phone calls in the first week. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Elizabeth Ruffa Got it ❤️
Notified 1 person
Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.