Vania   began shop

Vania Ivonne  
Here is the secret shop report and email draft for this one. Please note Vania you see they made 1 outgoing call to me, I don't have any record of this nor was a voicemail left. I typed up the report with it showing the 1 phone call attempt. We can discuss today at our meeting if we want to leave it that way or change to 0 phone calls. Let me know if there is anything more you need from me on this one. Thanks!

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

 

Here is the recorded call: 

https://www.dropbox.com/s/oufy84n2jr5aah2/Live%20Well%20Spa%20Recorded%20Call%2010.20.mov?dl=0 

Unfortunately, we only received one phone call from you. A direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

We received 3 texts from you and you replied to our text engagement. Great job! 

 

The salesperson that answered our call was friendly and did attempt to build a connection with the caller. However, she lacked knowledge about the treatment, didn't answer pricing questions in a recommended way, and forgot to request the caller's contact information.

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Live Well Sauna and Salt • Download

whitney.zelig@gmail.com  ^^

isn't this client refusing to pay us Vania  ?

whitney.zelig@gmail.com  did u send her this? If not I can review it with her on Friday.

I haven't sent it yes Ivonne  please fill her in

Vania whitney.zelig@gmail.com  - just following up on this. Has it been sent to the client, may I close out the task?

Elizabeth  I sent it thanks!