Vania   began today :) 

Vania Ivonne  
Here is the secret shop report and email draft for Med Concierge LA. Please let me know if you need anything more from me for this one.

EMAIL DRAFT: 
Hi Team,

You've been secret-shopped! Attached is the full report. 

We inputted a lead, commenced text engagement & called the front desk inquiring about IV Therapy Services. 

Here is the recorded call: https://www.dropbox.com/s/8jodms8p4ais333/Med%20Concierge%20Recording.mp3?dl=0 

You contacted us 3x by phone, 3x by text, and sent a welcoming email. This is great! 

The salesperson that answered our call was professional and friendly. However, there could have been a little more excitement built around the treatment, spa, and staff. As well as requesting the caller's contact information at the beginning of the call. 

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Thank you so much Elizabeth !

whitney.zelig@gmail.com  can you please send this out? I don't think we need to recommend a front desk training since they did well right?

I'll send. Thanks!

we might have to send them lunch Vania  

whitney.zelig@gmail.com  meh.....normally I would but theyve been meanies. Also, I think their team all work remotely but I guess we could send each one an uber eats gift card or something?

Vania  -just confirming this was sent to the client. May I close out the task?