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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Metro Laser Philly

Elizabeth R. added this on
Completed by Sydney M.
Assigned to
Sydney Metz, Client Success Manager Sydney M.
Notes
Hi, here is the secret shop report and email draft.  Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text engagement and called the front desk inquiring about CoolSculpting. 

We submitted a lead and only received one phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our call was friendly and knowledgeable. She built excitement around the spa and treatment. This is great! She left the caller feeling encouraged and excited to schedule a consultation. Good job. 

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will continue to help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Comments & Events

Sydney Metz, Client Success Manager Sydney Metz, Client Success Manager
Vania J, Medstar Vania  What's the best email for here?
Notified 2 people
Sydney Metz, Client Success Manager Sydney Metz, Client Success Manager
Vania J, Medstar Vania  just following back up
Notified 2 people
Vania J, Medstar Vania J
Sydney Metz, Client Success Manager Sydney in November we sent it here
jwaclawski@metrolaser.org but no reply.
Elizabeth Ruffa Elizabeth Sydney Metz, Client Success Manager Sydney specifically which location was it? I can get the location manager's email. 

Also Sydney Metz, Client Success Manager Sydney   ...feel free to add anything you need from me to the list of items to go over in our daily meetups. My basecamp is kind of crazy.
Sydney Metz, Client Success Manager Sounds good!
Notified 2 people
Sydney Metz, Client Success Manager
Sydney Metz completed this to-do.