Hi Vania   below is the secret shop report for Mi Bella. I just want to bring attention to the fact that there were no phone calls or text messages sent. Before we send it to the client, should we make sure this was not an error on our part? Thanks.


EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead  & called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/DsAmSAgDZ4drff92mIKw 

We didn’t receive any phone calls or texts from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to help you set up automatic text messages and a process to be contacting leads 3x in the first week. 

The salesperson that answered our call was friendly and knowledgeable. However, she did not answer pricing questions in a recommended way. We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a Front Desk Training: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report -Mi Bella Aesthetics.pdf 112 KB • Download