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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Modern Esthetics

Jessica M. added this on
Completed by Jessica M.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Began 4/13
Jessica Marino, Digital Marketing Coordinator at Medstar you rock!!
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica here is the secret shop report and email draft for Modern Esthetics. Thx!

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced text engagement & called the front desk inquiring about Emsculpt Neo. 


You contacted us 3x by phone, 3x by text, sent a welcoming email, and replied to our text messages. This all follows our follow-up protocol. Great job! 

We placed a call on 4/24 and unfortunately did not receive a call back. It's critical to return any calls as it shows the potential lead that you value them as a customer. 

We made another call on 4/27 and the salesperson that answered our call was friendly, professional, and knowledgeable. She built excitement around the treatment, and a connection with the caller, and answered pricing questions in a recommended way. This is excellent! 

If you have any questions or wish to discuss please let us know. 

You may also schedule a call here: http://calendly.com/Vania-medstar/front-desk
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Jessica Marino, Digital Marketing Coordinator at Medstar Jessica Marino, Digital Marketing Coordinator
Elizabeth Ruffa Elizabeth  sent! thank you!!
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Jessica Marino, Digital Marketing Coordinator at Medstar
Jessica Marino completed this to-do.