Hi Vania , here is the secret shop and email draft. Please let me know if you need anything else from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/gdn1Vdu3kqpGPBEuLMDo  

We only received 1 phone call and 1 text from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. There was also no response when we commenced with text engagement. This could have turned a potential client to look into another spa. 

We would love to set up a process for you to be contacting leads 3x in the first week and automatic texts for you to maximize your ability to convert leads into consults. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

When we initiated our recorded call the salesperson that answered was friendly and knowledgeable. This is great!

SECRET SHOPPER Report -Nava Center.pdf 106 KB • Download