Sydney Please remove this lead from the client's side. 
Sue Thompson    404-383-6548    tsue36075@gmail.com
Let me know when finished so I can begin the secret shop. Thanks :) 

Ivonne  I believe Sydney is on vacation. Should I ask Vania to remove the lead? 

Elizabeth I'm going to ask her to show us how.

Sydney Please remove this lead from the client's side.
Sue Thompson    404-383-6548    tsue36075@gmail.com
Let me know when finished so I can begin the secret shop. Thanks :) 

Elizabeth I'm not seeing them

image.png 111 KB • Download

Hi Ivonne here is the secret shop report and email draft for New Beauty. **Please note they only made 1 call and sent no texts. Let me know if you need anything more from me on this.

EMAIL DRAFT:
You've been secret shopped! Attached is the full report. 

 

We input a lead & called the front desk inquiring about Dermal Fillers.  

Here is the recorded call: 

 

We received 1 phone call from you. Contacting a lead with a direct call at least three times in the first week is the best way to ensure that the lead is converted into a potential patient. 

 

We did not receive any texts from you. Sending texts is vital in securing qualified leads. By not following up, the lead will likely look elsewhere for the service. 

 

We would love to help set up a plan for you to be contacting leads 3x in the first week and set up automatic text messages. 

 

The salesperson that answered our call was friendly and knowledgeable. She answered pricing questions in a recommended way & mentioned promotions. Great job! However, she did not request the caller's contact information which we recommend doing at the beginning of the call. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Hi Elizabeth this is the wrong recorded call link. 
Please always double-check these links. 

Hi Ivonne  just following up on this one? Has it been sent to the client? Thx