Began secret shop Vania  

Vania FYI: the link you gave me doesn't work -

Screen Shot 2022-08-16 at 1.31.49 PM.png 1.76 MB • Download

https://novainnovated.com/vampire-procedures/vampire-facial/
I found this page to work ^ 

Hi Vania Ivonne here is the secret shop report and email draft for this one. Please let me know if you need anything more from me. Thx!

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Vampire Facials.  

Here is the recorded call: 

https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE01ed9443d3b868512e093ddcb570d49a 

 

We received 2 calls and 3 texts from you. This is good. However, we recommended contacting a lead 3x in the first week by a direct phone call. 

 

Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week by phone.

 

The salesperson that initially answered our call put us on hold after we requested information on Vampire Facials. Our call was transferred to the Nurse Practitioner. She was friendly, knowledgeable, engaging, and built excitement around the treatment. Great job!  However, she did not request the caller's contact information which we recommend doing at the beginning of the call.  

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Elizabeth  thanks so much! Youre the best!