Submitted today

Hi Vania - here is the secret shop report and email draft. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE9425514816bc88ece9c45a979cc2ae95 

You contacted us 2x by phone and 3x by text after we input a lead. We highly recommend contacting a lead 3x by phone, text and email in the first week. There was also no reply when we responded to one of your text messages. Text engagement is a great way to build a connection with a potential lead and assist into converting them into a potential client. 

The salesperson that answered our call was friendly and knowledgeable. However he did not answer pricing questions in a recommended way. 

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions about pricing. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report-Optimum Human.pdf 107 KB • Download

Vania  are you sending this secret shop or should I?