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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Optimum Human

Jessica M. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hey Elizabeth Ruffa Elizabeth , can we do a secret shop starting today on EmSculpt Neo?

Here's the link: https://optimumhuman.com/emsculpt-neo/

Let me know if you have any questions. Thanks!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 5/24
Jessica Marino, Digital Marketing Coordinator at Medstar U rock
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: 

You contacted us once by phone, 3x by text, and sent a welcome email after we input a lead. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call. 

The salesperson that answered our call was friendly, professional, and knowledgeable. However, it is important to request the callers' contact information after introducing yourself at the beginning of the call. Also when asked about pricing we recommend quoting the cost of the lowest price point and mentioning any promotions that are currently going on. 

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Jessica Marino, Digital Marketing Coordinator at Medstar sent, ty!!
Notified 1 person
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.