Hi whitney.zelig@gmail.com Vania here is the secret shop report and email draft on this one. Please let me know if you need anything more from me on this one. Thx!

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting.  

Here is the recorded call: 

https://docs.google.com/document/d/1Tmyj2BefhGLjQFt58h25Jv9Ck9wc-L38hO_89g94U7U/edit?usp=sharing 

 

We received 2 calls and 3 texts from you. However, when we replied to your texts to ask questions about the procedure you did not reply in a recommended way. Answering text messages is vital to securing qualified leads. 

Qualified leads are potential patients that take the time to ask questions. They show a great deal of interest and urgency. By not receiving adequate answers to their questions, the lead is encouraged to look elsewhere for the service. 

 

We would love to help set up a plan for you to be contacting leads 3x in the first week by phone and text as well as replying to all texts in a recommended way. 

 

The salesperson that answered our call was polite however she was unable to answer most of our questions. She referred us to come in for a consultation to get the answers to our questions. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Park Slope.pdf 109 KB • Download