Hi Vania and Ivonne ,
Here is the secret shop report and email draft for Pelle Medical Spa. Please note that no consultation appointment was scheduled as they required a credit card to book the appointment. Please let me know if you need anything more from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/Dl7CtjxxbqnpiWbnnDf5 

We didn’t receive any phone calls from you and only received one text. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. If leads are not called or communicated via text potential patients will look into another spa. 

We would love to set up a process for you to be contacting leads 3x in the first week and automatic texts for you to maximize your ability to convert leads into consults. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

When we initiated our recorded call the salesperson that answered was friendly and knowledgeable. This is great!

SECRET SHOPPER Report -Pelle Medical Spa.pdf 114 KB • Download