Secret Shopper - phasing out of this project, task out in own client folder

Precision Pain and Aesthetics

Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth !

Please start as soon as you normally do.

Here is the link:

https://precisionhealthandaesthetics.com/emsculpt-neo/

Thanks for all you do!

Comments & Events

Elizabeth Ruffa
began 5/10
Vania J, Medstar
Nicol Razon, Medstar Nicol  just letting you know this shop is in progress and should be ready for their 30-day review. Thanks!
Nicol Razon, Medstar TY!
Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica Nicol Razon, Medstar Nicol - here is the secret shop report & email draft for this one. 

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: 

You contacted us 3x by phone, 3x by text, and sent a welcome email after we input the lead. You also responded to our questions via text engagement. This all follows our follow-up protocol. Great work!

The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not answer pricing questions in a recommended way. When being asked about pricing we recommend quoting the cost of the lowest-priced applicator and then mentioning that an accurate price can’t be given until they can be assessed during their complimentary consultation.

We recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions about pricing. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Nicol Razon, Medstar
Vania J, Medstar Vania , Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  - I take it in lieu of your contact info it should be mine, as this isn't for a FDT but for a 30-day review. Correct?
Jessica Marino, Digital Marketing Coordinator at Medstar go ahead
Jessica Marino, Digital Marketing Coordinator at Medstar and send
Jessica Marino, Digital Marketing Coordinator at Medstar thx :)
Nicol Razon, Medstar
Nicol Razon completed this to-do.