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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Precision Pain and Aesthetics

Jessica M. added this on
Completed by Nicol R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth !

Please start as soon as you normally do.

Here is the link:

https://precisionhealthandaesthetics.com/emsculpt-neo/

Thanks for all you do!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 5/10
Notified 1 person
Vania J, Medstar Vania J
Nicol Razon, Medstar Nicol  just letting you know this shop is in progress and should be ready for their 30-day review. Thanks!
Nicol Razon, Medstar TY!
Notified 2 people
Elizabeth Ruffa Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica Nicol Razon, Medstar Nicol - here is the secret shop report & email draft for this one. 

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: 

You contacted us 3x by phone, 3x by text, and sent a welcome email after we input the lead. You also responded to our questions via text engagement. This all follows our follow-up protocol. Great work!

The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not answer pricing questions in a recommended way. When being asked about pricing we recommend quoting the cost of the lowest-priced applicator and then mentioning that an accurate price can’t be given until they can be assessed during their complimentary consultation.

We recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions about pricing. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Notified 3 people
Nicol Razon, Medstar Nicol Razon
Vania J, Medstar Vania , Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  - I take it in lieu of your contact info it should be mine, as this isn't for a FDT but for a 30-day review. Correct?
Jessica Marino, Digital Marketing Coordinator at Medstar go ahead
Jessica Marino, Digital Marketing Coordinator at Medstar and send
Jessica Marino, Digital Marketing Coordinator at Medstar thx :)
Notified 3 people
Nicol Razon, Medstar
Nicol Razon completed this to-do.