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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Prime Care

Elizabeth R. added this on
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Elizabeth Ruffa Elizabeth R.
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Hannah rescheduled this to-do
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Elizabeth Ruffa Elizabeth Ruffa
Hi Hannah, Client Success Manager at Medstar Hannah  - just to make sure the "due date" is the date you would like the shop to start. TY
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Elizabeth Ruffa Elizabeth Ruffa
Hi Hannah, Client Success Manager at Medstar Hannah  

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & attempted to place a recorded call to inquire about Emsculpt Neo. 

We received 3 texts, 2 calls, and a welcome email from you after we input the lead. However, we stopped receiving messages from you during text engagement. Having the ability to answer texts is vital to securing qualified leads. Qualified leads are potential patients who take the time to ask questions. They show a great deal of interest and urgency. By not receiving answers, the lead is encouraged to look elsewhere for the service.
 
We would love to help set up a plan for you to be replying to all incoming messages.

Unfortunately, we were unsuccessful in reaching anyone at the spa for our recorded call. We called and left voicemails on multiple occasions. It is vital that you answer all incoming calls from prospective leads. If they have to rely on leaving a voicemail, such as in this situation it will definitely cause the caller to look elsewhere for the service. 
 
We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
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Elizabeth Ruffa Elizabeth Ruffa
Hi Hannah, Client Success Manager at Medstar Hannah  - just confirming you saw this and sent it to the client.Pls let me know if I can close out the task. TY 
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Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Elizabeth Ruffa Elizabeth  Good to close. Thank you!
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Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.