Jessica   - I'll submit today

Jessica please verify this is the url to shop. Thank you
https://www.primemdplus.com/emsculpt-neo 

Hi Jessica  -- I don't see a gravity form on the above link to input a lead. Only a button to schedule a consultation.. Please assist with where to input the lead. Thank you

Hi Jessica  - just following up thank you :) :) 

Hi Jessica - here is the secret shop report & email draft for Prime MD. Please let me know if theres anything else you need on this one. Thx :)

EMAIL DRAFT:

Hi Team,

 

You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

 

Here is the recorded call: 

https://drive.google.com/file/d/11Dt2zTjvR6to1DNXwLX-HmTOKbpSMepz/view?usp=share_link  

Unfortunately, we only received 1 phone call from you. A direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

We received 3 texts from you and you replied to our text engagement. Great job! 

 

The salesperson that answered our call was friendly, professional and knowledgeable. However, she did not answer pricing questions in a recommended way. We recommend quoting the cost of the lowest priced applicator and mentioning current promotions that are going on. 

 

We recommend that you schedule a Front Desk Training so we can help you answer pricing questions in a recommended way. It will help the overall customer acquisition of your business!

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Prime MD.pdf 109 KB • Download

Hi Jessica  - just following up, has this one been sent? May I close out the task?