TY

Hi Jessica here is the email draft and secret shop report for Regenerate and Restore. Please let me know if you need anything more from me on this one. Thanks!
(I wrote that Dr. Conjeevaram answered our call, can you please make sure I'm right on this as he didn't introduce himself before submitting) TY

EMAIL DRAFT:
Hi Team,

 

You've been secret-shopped! Attached is the full report.  

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

Here is the recorded call: 

https://drive.google.com/file/d/1hizl38BO7WPXD0_IeQp6DmdvYAEpIINO/view?usp=share_link 

 

We received three texts from you but unfortunately, we did not receive any phone calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

Dr. Conjeevaram answered our call, he was very professional and knowledgeable. When we asked about pricing he stated sessions cost about $1000 per treatment but they were running a special making them $750 per treatment. We recommend quoting the cost of the lowest priced applicator and then mentioning that an accurate price can’t be given until they can be assessed during their complimentary consultation.

We recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Regenerate and Restore.pdf 114 KB • Download

Jessica   just making sure you saw this & I can close out the task.. TY