Secret Shopper - phasing out of this project, task out in own client folder

Rejuve Plastic Surgery

Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth Ruffa Elizabeth can you please do a secret shop for liposuction: https://go.rejuveplasticsurgery.com/liposuction/
They've never been secret shopped so you can use HL.
Thanks!

Comments & Events

Elizabeth Ruffa
Yes. Will input lead tomorrow morning. 
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne  
Attached is the secret shopper report and email draft for Rejuve. Please let me know if there is anything more you need from me. Thanks!

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about liposuction. 

We did not receive any phone calls from you. We highly recommend contacting the lead by phone 3x in the first week. We would love to set up a plan for you to  be contacting leads 3x in the first week for you to maximize your ability to convert leads into consults. We received a welcome email and 3 text messages from you, this is great!

The salesperson that answered our call was friendly and knowledgeable. There was excitement built around the treatment and the staff. This is great! Our name was requested at the end of the call however we suggest getting the caller's contact information (name & number) at the beginning of the call. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne  just making sure you saw this one
Ivonne Ackerman, Medstar
Elizabeth Ruffa Elizabeth  yesss thank you!
Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.