Yes. Will input lead tomorrow morning. 

Hi Ivonne  
Attached is the secret shopper report and email draft for Rejuve. Please let me know if there is anything more you need from me. Thanks!

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about liposuction. 

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REd03969c1af994f77bbff130081d2b941  

We did not receive any phone calls from you. We highly recommend contacting the lead by phone 3x in the first week. We would love to set up a plan for you to  be contacting leads 3x in the first week for you to maximize your ability to convert leads into consults. We received a welcome email and 3 text messages from you, this is great!

The salesperson that answered our call was friendly and knowledgeable. There was excitement built around the treatment and the staff. This is great! Our name was requested at the end of the call however we suggest getting the caller's contact information (name & number) at the beginning of the call. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Rejuve Plastic Surgery.pdf 108 KB • Download

Hi Ivonne  just making sure you saw this one

Elizabeth  yesss thank you!