Hi Vania , here is the secret shop report and email draft. Please note they did really well except I did not get any text messages from them? Not sure if they have auto text set up or not. Let me know if you need anything more from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Here is the full report. 

We inputted a lead, & called the front desk inquiring about Coolsculpting. 

Here is the call recording: https://watch.screencastify.com/v/0HW0hc7LQVHOHqX4EXQN 

We did not receive any text messages from you. We would love to set up a front desk training with you to set up automatic texts and go over the lead protocol for you to maximize your ability to convert leads into consults. 

The person that answered the phone was the esthetician, she was friendly, knowledgeable, and answered pricing in a recommended way.  This is great!  

Please schedule a Front Desk Training here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report -Rejuvenation Medical Aesthetics.pdf 106 KB • Download