Secret Shopper - phasing out of this project, task out in own client folder

Rejuvenation Medical Aesthetics

Assigned to
Vania J, Medstar Vania J.
Notes
Hi Vania J, Medstar Vania , here is the secret shop report and email draft. Please note they did really well except I did not get any text messages from them? Not sure if they have auto text set up or not. Let me know if you need anything more from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Here is the full report. 

We inputted a lead, & called the front desk inquiring about Coolsculpting. 

We did not receive any text messages from you. We would love to set up a front desk training with you to set up automatic texts and go over the lead protocol for you to maximize your ability to convert leads into consults. 

The person that answered the phone was the esthetician, she was friendly, knowledgeable, and answered pricing in a recommended way.  This is great!  

Comments & Events

Vania J, Medstar
Elizabeth Ruffa Elizabeth  sorry for the confusion but this client is no longer active with us so their HL is turned off. I wont be sending this one to them but feel free to file it away.
Vania J, Medstar
Vania J completed this to-do.