I also want to know if they are responsive over text Elizabeth  

Hi whitney.zelig@gmail.com & Ivonne - here is the secret shop report and email draft for Renewal. Whitney they were responsive over text however their reply back to me when I initiated text engagement seemed automated, it wasn't personalized at all. I've included it here for you to see.

Reply to my text initiating text engagement:
CoolSculpting is the world's #1 non-invasive fat-reduction procedure. It's an amazing technology that uses controlled cooling to freeze your fat cells. Once treated fat cells are frozen, the body naturally processes the fat and eliminates these dead cells.  We are the first practice in Grand Rapids to offer the new and improved CoolSculpting Elite! Which offers a more comfortable service as well as applicators that contour the body more efficiently to maximize the amount of tissue to be treated. Just like CoolSculpting, the Elite technology is FDA-cleared, non-surgical, totally non-invasive, and requires little to no downtime so you can get back to your daily activities right away (because who has time to lay around and recover from anesthesia and an invasive, unpredictable, and uncomfortable procedure). Consultations are free to meet with one of our CoolSculpting Elite specialists.  During this consultation the Body Sculpting Specialists will provide you with the best treatment options for your specific needs along with any promotional pricing we are offering at the time. Please feel free to give us a call to schedule a free consultation. We can also schedule you via email, just give us specific dates and times you are available. Keep in mind that the schedule is ever changing, which makes a phone call a bit more productive. Thank you again for your interest in CoolSculpting Elite and we look forward to hearing from you soon.

EMAIL DRAFT: 
You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting.  

Here is the recorded call: 

https://api.twilio.com/2010-04-01/Accounts/AC867de39f4326cb9fc24800ee056eb7a1/Recordings/RE3a519c7a7d99e80e33b47e55cd103ff7 

Unfortunately, we did not receive any phone calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week.

We received 3 texts from you which is great however during text engagement the response to our texts seemed generic, there was no connection built with the lead. The tone also could have been a little friendlier. 

 

The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not answer pricing questions in a recommended way or request the caller's contact information. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOP Report- Renewal .pdf 108 KB • Download

thx Elizabeth  sent to client