Vania  Yes! I will input both leads now. Thanks

Vania , after speaking with Elizabeth regarding the double lead incident, do you want us to send you the reports as they currently are everything completed, except text engagement, or should we redo them one at a time?

Ivonne Vania  As it stands right now, I have a recorded call completed for Revenge on botox. 

Elizabeth  a recorded call for each location?

Ivonne Elizabeth I got the email explaining your concern but from the revenge side I have what I need. I can see the engagement that happened or didn't and it's good data. SO you can fill out the form just based off the recorded calls and I can review the texts with them.

Vania  
Hi! Here's the secret shop report and email draft on Reno. If you need anything more from me please let me know!

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text engagement and called the front desk inquiring about Dermal Fillers. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REae780d36db30369011da865168624fdd 

We submitted a lead and received 1 phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults.. 

The salesperson that answered our recorded call was friendly and knowledgeable. She answered pricing in the recommended way and mentioned promotions. This is great! However, she could have built a little more excitement around the spa and the treatment. 

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Revenge MD SECRET SHOPPER Report - Reno.pdf 107 KB • Download

Elizabeth  soooooo the person on the recorded call is actually the front desk employee at Vegas. Which number did you call btw?

Elizabeth can we redo the Reno one? Call the Reno line directly? 775-983-5630. And maybe reenter a lead? Just Reno now so we know what location we're speaking with the whole time?

And the vegas recorded call can we call 702-335-7033 ?

Also, the mgr said there wasn't an option to a voicemail when she called back the lead. It just rang alot.

Vania This is strange...Because I receive voicemails on the high level numbers?? Ivonne  

Elizabeth ok so for the vegas recorded call. since we have to redo it. Can you ask about Botox for that one and call 702-335-7033 ?

And for the Reno redo...also botox and call 775-983-5630.

and can you ask "I saw you also offer other botox like treatments. what's the difference?" or something like that

  Elizabeth I’ll ask Isaac. Vania is there any additional info I can give Isaac (other than client name) so he can look into this? What date did the MGR call back?

She said date of lead entry

Vania  I input a new lead for Reno, I'll ask the questions you wrote above and once this one is complete, I'll input Vegas and do the same. Thanks!

Elizabeth  thanks so much! youre the best!

Hi Vania here is the secret shop report on Reno, I'll input Vegas now. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We input a lead, initiated text engagement, and placed a recorded call  regarding Dermal Fillers.

We submitted a lead and did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our call was Lori. There were a few calls placed and voicemails left until we were able to actually connect. Lori was friendly and knowledgeable. She answered pricing questions in a recommended way and when asked about Botox she was able to explain the difference between the two. This is great!  

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Revenge MD Reno.pdf 109 KB • Download

Elizabeth  I will wait until I have the vegas shop as well so I can present both at the same time to owner.

Hi Vania ,
Here is the secret shop report and email draft for Vegas. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Botox. 

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE3ab64d2028f96addc57c549692ad77e8 

We input a lead and received 1 phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults.

The salesperson that answered our call was friendly, knowledgeable and answered pricing questions in a recommended way. Great job! However there could’ve been a little more excitement built around the spa and treatment. We also recommend requesting the caller’s contact information at the beginning of the call.  

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Revenge MD Vegas.pdf 110 KB • Download