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From the list: Secret Shops

✔ Robert Morin

Ivonne A. added this on Jul 14, 2022
Completed Aug 18, 2022 by Ivonne A.

Assigned to: Elizabeth R.
Notes: https://www.robertmorinplasticsurgeon.com/rhinoplasty.html

Hi Elizabeth , can you please start a secret shop on the page above? This is a little different because we are doing a secret shop on a client’s page that we did not build. We are just checking to see how his staff communicates.

Please do a recorded call this week. Not placing a lead but by calling the practice and asking about a nose job (rhinoplasty).

Then place a lead on the page above under a different name than the recorded call to monitor their response.

Let me know if you have any questions! Thank you!

Comments & Events

Elizabeth Ruffa

Ivonne

so just to be clear my first step is to place a recorded call. Then place a lead with a different name from the first recorded call and go through the secret shop steps?

exactly

thank u1

I'll call 2mr

there EST

Jul 14, 2022 at 4:30 PM Notified 1 person

Elizabeth Ruffa

Ivonne

- I haven't received any texts from them?

Vania

can you check the back end to confirm this?

Jul 28, 2022 at 1:54 PM Notified 2 people

Vania J

Elizabeth

I havent even trained this client yet or set up their GHL acct. lol I think Ivonne maybe ordered this one for a different purpose?

Yes!

Jul 29, 2022 at 5:21 AM Notified 2 people

Ivonne Ackerman

Elizabeth

how long since you placed the lead. Yes, Vania we wanted to see how they responded before training.

Jul 29, 2022 at 5:34 AM Notified 2 people

Elizabeth Ruffa

Ivonne

I input the lead on 7/18/22. I received 1 call on 7/18 but no texts.

Jul 29, 2022 at 1:04 PM Notified 2 people

Elizabeth Ruffa

Ivonne

shall I place another recorded call?

Jul 29, 2022 at 1:20 PM Notified 2 people

Ivonne Ackerman

Elizabeth

yes please. then send me the full report.

Will do! Thx

Jul 30, 2022 at 10:25 PM Notified 2 people

Elizabeth Ruffa

Ivonne

here is the completed secret shop report and email draft. Please let me know if you need anything more from me on this one. Thanks

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We input a lead & called the front desk inquiring about Rhinoplasty twice.

Here is the first recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE122c2b4b553e3329d69fecf6b8f4ae64
Here is the second recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE9b3143a8ad7acf38ef3851bc4ff2ba6a

After inputting the lead we only received 1 call from you and no texts. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We highly recommend contacting a lead 3x in the first week then repeating the process if there is no response. We would love to help set up a plan for you to be contacting leads 3x in the first week.

The initial salesperson that answered both of our calls was caring and friendly however she was unable to answer any of our questions. After a brief hold our call was transferred both times to Vicky the Doctor’s Patient Coordinator who was able to answer our questions. She was knowledgeable and mentioned different finance options to us.

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions. It will help the overall customer acquisition of your business!

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - RJM (1).pdf 124 KB • Download

Aug 01, 2022 at 8:16 PM Notified 2 people

Elizabeth Ruffa

Ivonne

just making sure you saw this one. Thx

yes thanks!

Aug 18, 2022 at 1:21 AM Notified 2 people

Ivonne Ackerman completed this to-do.

Aug 18, 2022 at 1:32 AM