Secret Shopper - phasing out of this project, task out in own client folder

Sculp'd

Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth, can you please do another secret shop for this: https://www.sculpd.co/sculpd-plus/emsculpt-neo/

Thank you!

Comments & Events

Elizabeth Ruffa
Yes!
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne & Vania J, Medstar Vania ,

Here is the secret shop report and email draft. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Emsculpt Neo. 

We only received one phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our call was friendly and knowledgeable. She answered pricing questions in a recommended way and built excitement around the spa, treatment, and the staff. Great job!!

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
Vania J, Medstar
Elizabeth Ruffa Elizabeth thanks! I'll let Ivonne Ackerman, Medstar Ivonne  take lead here.
Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne  just making sure you saw this one? 
Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne  - following up on this one? May I close this task? 
Ivonne Ackerman, Medstar yes, thank u!
Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.