Yes!

Hi Ivonne & Vania ,

Here is the secret shop report and email draft. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Emsculpt Neo. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REf33c1cc0b1a019d8ef938c8d898e65ce 

We only received one phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our call was friendly and knowledgeable. She answered pricing questions in a recommended way and built excitement around the spa, treatment, and the staff. Great job!!

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

2nd SECRET SHOPPER Report - Sculp'd.pdf 107 KB • Download

Elizabeth thanks! I'll let Ivonne  take lead here.

Ivonne  just making sure you saw this one? 

Ivonne  - following up on this one? May I close this task?