Thanks Ivonne . The call was placed 1/20/22. 

Hi Vania Ivonne , 
Here is the secret shop report and email draft for Sculp'd. Please let me know if you need anything else from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text interaction, & called the front desk inquiring about Emtone.

Here is the call recording: https://watch.screencastify.com/v/SmwQBHqxsOdQr0XqYudP 

We only received 1 phone call from you. We would love to help set up a process for you to be contacting leads 3x within the first week to maximize your ability to convert leads into consults. 

 

The person that answered the phone transferred the call to the Emtone technician. She was friendly and knowledgable but she did not build excitement around the spa or treatment. She mentioned the current promotion which is great, however she did not answer pricing in a recommended way. 

We recommend that you schedule a Front Desk Training. Schedule a time here:

http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report -Sculp'd.pdf 106 KB • Download

Thanks Elizabeth !

Vania question for you. When we receive only 1 phone call from the client, is there something we can do on our end to help them improve? Does it make sense for us to say: "We would love to help set up a process for you to be contacting leads 3x within the first week to maximize your ability to convert leads into consults." When we're talking about phone calls and not text messages?

I think it makes sense. Because I usually go over what is causing them to not call and then we come up with a plan so that sort of *is* setting up a process. We can switch process to plan if you'd like?

Vania that's perfect.

Elizabeth  let's change the word "process" on email draft to "plan."

Ivonne , sounds good! Thanks.

Elizabeth  please ask me in next meeting if I sent this.

Ivonne  are you sending this one? just making sure. I'm catching up on the basecamp tasks today and whew.... it's a landslide.

Vania  yes I’ll send this one.

Ivonne  just checking to make sure this was sent before I close it?